Incident & Release Coordinator
As an Incident & Release Coordinator, you're involved dealing with all incidents raised affecting our business(es) both internally and externally, during your shift or while on call rotation.
Incident & Release Coordinator is responsible for building, updating and maintaining the monitoring and alerting platforms, and will be involved in a wide range of other tasks and projects, which will be determined by previous experience and development interests.
Your day-to-day
- Coordinate and document all incidents affecting our businesses and customers or employees;
- Set up and maintain Grafana and Datadog monitoring and alerting;
- Take ownership of issues and actively work on preventing them from escalating into incidents;
- Be an effective communicator;
- Follow agreed incident procedures, processes, metrics and standards;
- Assist the Incident Team Lead in other tasks.
Your background and mindset
- Familiarity with Jira and Confluence;
- An understanding of ITIL processes;
- Experience with Opsgenie or similar tool;
- Experience with Grafana and/or Kibana or Datadog, or have a good understanding of how logging can be used to create visual metrics;
- Ability to work in a 24/7 environment and be part of an on-call rotation;
- Ability to communicate with all levels of the business effectively;
- Background in IT and/or experience in Incident Management is a significant advantage;
- Excellent written and verbal English;
- Some abstract level technical knowledge of modern development practices and cloud based microservices architecture is a plus;
- Previous experience in iGaming is a plus.
Please note, we don't offer relocation support for this position!
- Department
- Yolo Entertainment
- Locations
- Tallinn, Estonia
- Employment type
- Temporary
Tallinn, Estonia
Benefits and perks
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Fit, Healthy, and Feeling Well
At Yolo Group, we know that building a great business is a marathon, not a sprint. Our active team members thrive with our comprehensive wellness benefit. From gym access and swimming pools to sports teams, fitness classes and holistic opportunities, we support your physical and mental health. Your health, your choice – we're here to support your whole self!
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Birthday Day Off
Celebrate your special day your way! We're delighted to offer you a day off on your birthday, allowing you to create memorable moments with your loved ones. It's our way of showing appreciation for you as an individual, not just an employee.
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Growing to New Heights
Growth is embedded in our DNA. We take pride in our diverse in-house learning & development programs, where you'll not only acquire new skills but also put them into practice through ambitious, startup-like business projects. Additionally, we offer opportunities for volunteering – both individually and as a team – fostering personal growth while making a positive impact in our communities.
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Work Hard, Play Harder
We believe in celebrating our achievements and fostering strong team bonds. Enjoy our legendary parties, summer outings, and festive Christmas galas. But that's not all – we spice things up with monthly office events, from themed gatherings to team-building activities, ensuring there's always something exciting on the horizon. At our company, we work with passion and play with enthusiasm!
Workplace & Culture
Together we reach for the moon!
If we were to describe ourselves in a couple of words, we would say we are fast moving and an ambitious team of go-getters!
We encourage our employees to push their limits, reach their goals and innovate things further by bringing on board exciting and challenging projects. Working at Yolo Group guarantees you a sense of achievement and is awarded with plenty of entertainment and time-off possibilities; Happy hours with fun-loving colleagues to sports compensation and time off for your birthday. We believe that a happy member of our company brings more value for everyone.
We value our employees as we do our customers by putting them at the centre of our universe.
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