Shift Manager (Live88 Abu Dhabi Studio)
As a Shift Manager in our Live Studio team, you will be the first level of leadership in our multi-national team. You will oversee the integrity and procedures of the studio whilst ensuring our service level delivery to all our virtual guests by holding our Game Presenters accountable to the highest standards. You will live and breathe our Leadership Brand blueprint and will be expected to actively inspire the shared Live88 Studio vision within the business.
Your day-to-day
- Lead, engage and motivate the team by communicating a shared vision, facilitating teamwork, and fostering a positive, feedback-driven environment through empathetic leadership
- Enable team success and growth by setting clear expectations, providing regular training and coaching, and delivering on-the-spot feedback to uphold high service standards
- Manage daily studio operations and staffing levels, ensuring tables are opened based on business demand and all areas are appropriately staffed throughout the shift
- Act as a key point for issue resolution and escalation, proactively communicating technical or operational challenges to relevant departments and management
- Uphold operational integrity and compliance by overseeing all table procedures(opening, closing, dealing), checking equipment, and ensuring strict adherence to company policies
- Oversee shift administration and reporting, ensuring the accurate completion of all required documentation and preparing performance reports as needed
Your background and mindset
- At least 2 years experience in a live casino studio environment & 1 year of experience in a Shift Manager role or equivalent
- Experience in a team management or seniority within the Shift Manager role vertical is considered beneficial
- Proactive problem-solver with strong decision making skills
- Effective communicator and motivated to work in a busy, demanding environment
- Industry knowledge
- Positive and customer-centric attitude
Please note, we do offer a full relocation support for this position!
- Department
- Yolo Connect
- Employment type
- Full-time
Tallinn, Estonia
Benefits and perks
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Fit, Healthy, and Feeling Well
At Yolo Group, we know that building a great business is a marathon, not a sprint. Our active team members thrive with our comprehensive wellness benefit. From gym access and swimming pools to sports teams, fitness classes and holistic opportunities, we support your physical and mental health. Your health, your choice – we're here to support your whole self!
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Birthday Day Off
Celebrate your special day your way! We're delighted to offer you a day off on your birthday, allowing you to create memorable moments with your loved ones. It's our way of showing appreciation for you as an individual, not just an employee.
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Growing to New Heights
Growth is embedded in our DNA. We take pride in our diverse in-house learning & development programs, where you'll not only acquire new skills but also put them into practice through ambitious, startup-like business projects. Additionally, we offer opportunities for volunteering – both individually and as a team – fostering personal growth while making a positive impact in our communities.
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Work Hard, Play Harder
We believe in celebrating our achievements and fostering strong team bonds. Enjoy our legendary parties, summer outings, and festive Christmas galas. But that's not all – we spice things up with monthly office events, from themed gatherings to team-building activities, ensuring there's always something exciting on the horizon. At our company, we work with passion and play with enthusiasm!
Workplace & Culture
Together we reach for the moon!
If we were to describe ourselves in a couple of words, we would say we are fast moving and an ambitious team of go-getters!
We encourage our employees to push their limits, reach their goals and innovate things further by bringing on board exciting and challenging projects. Working at Yolo Group guarantees you a sense of achievement and is awarded with plenty of entertainment and time-off possibilities; Happy hours with fun-loving colleagues to sports compensation and time off for your birthday. We believe that a happy member of our company brings more value for everyone.
We value our employees as we do our customers by putting them at the centre of our universe.
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