Customer Support Agent, Hub88
Hub88 is an integration platform providing a single API for seamless online gaming operations.
With partnerships with over 120 providers, we connect operators to top-tier suppliers while also supporting new studios. Our flexible and innovative solutions make integration straightforward and efficient. We are proud to be nominated for Best Game Aggregator of the Year at the prestigious International Gaming Awards 2024.
Customer Support Agent’s role at Hub88 is to provide an unbeatable experience for our clients. This position will provide a service that exceeds our customer expectations, taking ownership and ensuring queries and issues are resolved on the first contact. This role will put our customers at the heart of everything we do.
Your day-to-day
- Serve as the initial point of contact and take ownership of our B2B customers, addressing their inquiries, concerns, and issues through various channels
- Provide B2B customer support services on a 24x7 basis, following rostered schedules
- Build and maintain strong relationships with our B2B clients, engage in chat support, understanding their unique needs and requirements
- Effectively route and escalate cases to technical, legal, commercial, finance, developer or product teams as necessary
- Redirect referrals and inquiries from the marketplace to the respective leads and commercial team
- Assist with maintaining information in our CRM system as well as document customer interactions and maintain accurate records of customer inquiries, resolutions, and feedback
- Stay up-to-date with our products, services, and industry trends as well as collaborate with internal teams to provide accurate and relevant information to customers
Your background and mindset
- Previous experience in a customer support role, preferably in a B2B environment
- Excellent communication skills, both written and verbal, with the ability to convey technical information in a clear and understandable manner
- Strong problem-solving skills, with the ability to analyse and resolve complex customer issues effectively
- Patience, empathy, and a genuine desire to assist customers and provide exceptional service
- Proficiency in using customer support software, ticketing systems, and CRM tools
- Ability to multitask, prioritise, and manage time effectively in a fast-paced environment
- Excellent verbal and written and English communication
- Proficiency in Spanish is a big plus
- Previous experience in iGaming is a plus
Please note, we don't offer a relocation support for this position!
- Department
- Yolo Connect
- Locations
- Tallinn, Estonia
- Employment type
- Full-time
Tallinn, Estonia
Benefits and perks
-
Fit, Healthy, and Feeling Well
At Yolo Group, we know that building a great business is a marathon, not a sprint. Our active team members thrive with our comprehensive wellness benefit. From gym access and swimming pools to sports teams, fitness classes and holistic opportunities, we support your physical and mental health. Your health, your choice – we're here to support your whole self!
-
Birthday Day Off
Celebrate your special day your way! We're delighted to offer you a day off on your birthday, allowing you to create memorable moments with your loved ones. It's our way of showing appreciation for you as an individual, not just an employee.
-
Growing to New Heights
Growth is embedded in our DNA. We take pride in our diverse in-house learning & development programs, where you'll not only acquire new skills but also put them into practice through ambitious, startup-like business projects. Additionally, we offer opportunities for volunteering – both individually and as a team – fostering personal growth while making a positive impact in our communities.
-
Work Hard, Play Harder
We believe in celebrating our achievements and fostering strong team bonds. Enjoy our legendary parties, summer outings, and festive Christmas galas. But that's not all – we spice things up with monthly office events, from themed gatherings to team-building activities, ensuring there's always something exciting on the horizon. At our company, we work with passion and play with enthusiasm!
Workplace & Culture
Together we reach for the moon!
If we were to describe ourselves in a couple of words, we would say we are fast moving and an ambitious team of go-getters!
We encourage our employees to push their limits, reach their goals and innovate things further by bringing on board exciting and challenging projects. Working at Yolo Group guarantees you a sense of achievement and is awarded with plenty of entertainment and time-off possibilities; Happy hours with fun-loving colleagues to sports compensation and time off for your birthday. We believe that a happy member of our company brings more value for everyone.
We value our employees as we do our customers by putting them at the centre of our universe.
Already working at Yolo Group ?
Let’s recruit together and find your next colleague.